Terms of use


TERMS OF USE

THE USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THESE TERMS OF USE. PLEASE READ THESE TERMS AND CONDITIONS BEFORE USING THIS WEBSITE.

  1. OVERVIEW

This Website is operated by Little Givers Limited. Throughout the site, the terms “we”, “us” and “our” refer to Little Givers Limited. Any person using the Website and any associated webpages is referred to as "you".

By visiting our site and/or purchasing goods from us, you agree to the following terms and conditions and we reserve the right to modify them at any time and without prior notice. Changes and clarifications will take effect immediately upon their posting on the website. It is your responsibility to check these modifications. Your continued use of the Website after we have made changes will be considered your acceptance of those variations. Please do not access to this Website or use any services if you do not agree with the Terms of Use. If you have any queries about the information on this page please do not hesitate to contact us via email helpers@littlegivers.co.nz.

The Terms of Service apply to all users of the site, including without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

1. PRIVACY

Please review our Privacy Policy which describes the type of information we may collect from you, how this information may be used, disclosed and safeguarded, and how you can control its use.

2. ORDERS AND SERVICES

By placing an order with us, you confirm that you are at least 18 years of age, all of the information that you have given us is true and accurate and you are an authorised user of the payment method provided.
We reserve the right to:

  1. refuse any service or refuse the order you place with us;
  2. correct any error or update information with regard to any products or services offered;
  3. modify or cancel your order, whether or not the order has been confirmed. If we modify your order, we will attempt to notify you of this and provide you with the opportunity to cancel the order;
  4. reject, modify, or cancel orders that, in our judgment, appear to be placed by unauthorised parties, including resellers.

In any case, we must attempt to contact the customer before doing so.

Any order that is later cancelled will be provided a full refund provided that the payment has cleared. We apologise for any inconvenience this may cause you.

You may not use our products or services for any illegal or unauthorised purpose or violate any laws in your jurisdiction (including but not limited to copyright laws).

3. PRODUCT AND PRICING

All prices and products advertised are subject to change.

All prices displayed on the Website are quoted in New Zealand Dollars ($).

We do our best to ensure that our pricing is fair and accurate. However, we are not bound by any offer or price on the Website. In the event of pricing or other errors relevant to product and pricing, we reserve the right to modify or cancel an order.

We have made every effort to accurately display the colours and quality of our products on this website. However, as the actual colours you see are reliant on your monitor and its settings, we cannot guarantee that your monitor's display of any colour will be accurate.

Your product(s) and their packaging may vary from what is depicted on our Website.

4. PRODUCT USE

You agree that all products must be used for their intended use. Daywear products are not intended to be used as sleepwear products and therefore have not been labelled or marketed as sleepwear products.

5. EXCHANGES, RETURNS AND SHIPPING

While most of our products can be returned, we cannot accept returns of Gift Cards or any items that are marked "Final Sale".

If you are not happy with any returnable product(s) ordered for any reason, you may return the product(s) so long as we receive them within 60 days after your date of purchase.

Please send all returns to 35 Campbell Street, Cambridge, 3432, Waikato, New Zealand.

Please ensure that all returnable items are unused, in their original packaging (including tags and labels) and in saleable condition. We will refund the purchase price of the item returned. However, you will not be refunded any original shipping costs incurred.

As per our money back guarantee – after your return is processed we will still donate an item to a child in need as per our commitment at the time of purchase.

Please email helpers@littlegivers.co.nz to assist you with returning your product(s).

Shipping

Please be aware that shipping dates and timeframes are estimates only and therefore are not guaranteed or binding.

We only fulfill New Zealand domestic orders to home and office addresses. Unfortunately, because of the nature of our products we are unable to ship directly to P.O Boxes.

At this stage, Little Givers Limited does not ship internationally with the exception of Australia. For our Australian customers, please note that shipping costs may vary depending on which State/Territory you request shipment to.

The risk of loss of any product(s) ordered through this Website is transferred to you upon our delivery of the product(s) to the shipping carrier.

Locations within New Zealand have a flat rate shipping cost of $5.00 with the exception of orders over $50.00 in value. We do our very best to ensure that our shipping fees are as reasonable as possible. Unfortunately some items can be oversized and heavy and may incur an additional charge. In all cases we will notify the customer before adding an extra charge for shipping.

1. 60 DAY WARRANTY OF DEFECTIVE PRODUCTS

We do our best to ensure that all shipped products are of a high standard of quality. Once the product is shipped it is the customer’s responsibility to check product(s) promptly upon delivery. If any purchased product(s) show material or manufacturing defects, please contact us within 60 days so that we can arrange for the product to be refunded, repaired or replaced. In all instances please email helpers@littlegivers.co.nz with the following:

  1. Order number
  2. Clear photographs of the affected area
  3. Description of the issue
  4. Shipping address for replacement item

Please note that this warranty does not apply to general wear and tear, abnormal storage of the product(s), improper fit or use, any repair or any accidental loss or damage.

If it is confirmed that the products are defective we will offer you, at Little Givers Limited’s sole discretion, to provide you a replacement product(s) at no cost to you, a full refund (including the purchase price, original shipping costs and any costs incurred in returning the product to us) or the repair the defective product if applicable. In all cases this will be discussed with the customer.

Please ensure that any issues are bought to our attention within 60 days of purchase. Any product issues outside of this 60 day period will not be considered under this warranty.

This Warranty only applies to items sold on this Website and does not include any Market sales.

2. RECALLS

In the unlikely event of a product recall, you agree to fully cooperate with us and provide reasonable assistance in recalling the affected product.

Any product recall is at our sole discretion and at our own cost.

We ask that you notify us immediately if you know of or suspect that there is any possibility of products becoming or needing to become the subject of a recall. Customer safety is of great concern to us.

3. INTELLECTUAL PROPERTY RIGHTS

The material included on this Website, including images, text, arrangement, design, graphics of this website belongs to Little Givers Limited, unless it is otherwise stated. You are permitted to copy and print from this website for your personal use only.

Please note that certain trademarks, product names, logos, and other material displayed on the Website may be owned by third parties. It is agreed that you understand that you are not authorised to use such material without the prior written permission of the relevant third party.

We do not permit any reproduction, adaption, or use of this Website linked with any other work or enterprise without the written consent of Little Givers Limited.

4. SUBMISSIONS TO THIS SITE

Submissions to this site, or, User Generated Content refers to any messages, email, written information, photos, images, designs, comments (including but not limited to; feedback, reviews, suggestions, queries or other content relating to our products and services) provided by customers or visitors to this Website.

By posting, distributing, sending or displaying User Generated Content to the Website, you:

  1. Grant Little Givers Limited the right to use your name in connection with User Generated Content. Please note that this is not an obligation.
  2. Allow Little Givers Limited royalty-free perpetual rights to use, copy, reproduce, modify, adapt, distribute and publish the User Generated Content for any purpose permissible by law including but not limited to; advertising and marketing, ideas, artwork, inventions, suggestions or concepts.
  3. Accept that Little Givers Limited is under no obligation to pay any sum of money for the rights to use User Generated Content in any of the above uses.

By submitting to this Website you also confirm that:

    1. Any User Generated Content that you provide to this Website belongs to you or you have obtained the right to distribute the content and;
    2. Any User Generated Content that you provide to this Website is true, accurate and complete and does not violate any applicable laws.

Any violation of these Terms and Conditions may result in termination or suspension of your permission to use the Website.

QUESTIONS AND CONTACT INFORMATION

If you have any questions, comments and concerns about privacy or any other issue please email us at helpers@littlegivers.co.nz